Reference

Open your datukwin account with clear privacy terms

Your account data, wallet records and device signals are handled under this Privacy Policy before you open the lobby.

Account data scopeDANA OVO GoPay QRISCookie controlsPrivacy request path
datukwin Open your datukwin account with clear privacy terms
CONTACT ROUTES

Check privacy help before you join

Privacy questions should reach the team that can see your account status, not a public comment thread.

Live chat privacy queue Use live chat from 09:00 to 01:00 WIB and choose Privacy Request. We can confirm the records linked to your account, explain why a data check is needed, and move complex cases to email.
Email data request Send privacy requests to [email protected] with your registered phone number, device type and payment rail if relevant. We acknowledge the message, check ownership, then reply with the next account step.
Wallet record help For DANA, OVO, GoPay or QRIS questions, attach the transaction reference and time shown in Wallet > History. That lets us match records without asking for extra personal details.
DATA CARE

Browse our data handling controls

A privacy policy only matters if the account flow follows it. We connect privacy handling to real steps you can check: registration fields, login alerts, wallet receipts, cookie controls and support tickets.

Registration details

We collect the phone number, username and account credentials needed to open your account. If you later request a correction, we compare the request with Account > Profile before changing stored details.

Login and device signals

We record device type, browser, IP region and login time to protect account access. If a new device appears, support may ask you to confirm recent activity before wallet changes proceed.

Wallet records

DANA, OVO, GoPay, QRIS and bank transfer references are kept with timing, amount and account match status. These records help trace deposits, withdrawals and refund questions without exposing your password.

Cookie choices

Cookies help keep your session active, remember language settings and measure page errors. You can clear cookies in your browser, then log in again to rebuild only the session data needed.

Retention checks

We keep account and wallet records only for operational, security and legal needs. When data is no longer needed, we remove it or separate it from details that identify you.

Change requests

Head to Account > Security > Privacy Request to ask for access, correction or removal where local law permits. We verify ownership first, then confirm what can be changed.

Discover answers about your privacy

These answers cover the privacy questions we see before account opening, during wallet checks and after support contact. They focus on what data we collect, how payment records are handled, how cookies behave and how you can ask for changes. If your case includes a specific wallet receipt, include the reference so we can trace it faster.

We ask for the details needed to create and protect your account, such as phone number, username, login credentials and wallet matching data. We use them for access, security checks, support replies and payment record matching.

We store wallet references, payment timing, amount and match status so your balance history can be checked. We do not ask for your wallet password, and support only uses these records for account-related questions.

Cookies help keep you signed in, remember page choices and spot technical errors. You can clear them in your browser settings, but you may need to log in again before opening the lobby or wallet page.

Yes. Open Account > Security > Privacy Request and choose correction. We check the request against your registered phone number and recent account activity before updating details that belong to your account.

You can request removal where local law permits. Some wallet, security and transaction records may need to stay for operational or legal reasons, and we will tell you which records remain and why.

Game activity is linked to your account so balance changes, session checks and support questions can be traced. Access is limited to systems and staff roles that need the record for service, security or account help.

Use live chat from 09:00 to 01:00 WIB or email [email protected]. Include your registered phone number, device type and any DANA, OVO, GoPay or QRIS reference connected to the request.